Eric Posted August 7, 2023 Clone Share Posted August 7, 2023 If you are experiencing an issue with sheet authentication looping or stuck on the Loading... screen, please post here. Important information that can help us: We'd like to know what OS/browser you are using when you have the issue Whether the issue persists if you switch to a different browser and/or device Whether you've logged in to the site before going to sheets. If you can grab screenshots of the Developer Tools (F12 on Chrome/Edge/Firefox desktop browsers) Console tab to show us any error messages, that would help our troubleshooting efforts. Recognizing the Console will be cycling too, you may need to go to the cog wheel and select the Preserve Log option so the errors don't keep getting wiped off the screen. We apologize for the problem and are looking to fix it as rapidly as time and information will allow. The OGMW sheet viewer remains available at https://og.myth-weavers.com/sheets/ while we're working this issue. Link to comment Share on other sites More sharing options...
DamonofSpades Posted August 8, 2023 Clone Share Posted August 8, 2023 Sheets aren't loading! I'm using microsoft edge and I have logged in. Link to comment Share on other sites More sharing options...
robert_gooey Posted August 8, 2023 Clone Share Posted August 8, 2023 8 Pm Alaska Time. Using Chrome. Sheets are loading for me. Link to comment Share on other sites More sharing options...
Princess Toad Posted August 9, 2023 Clone Share Posted August 9, 2023 Mine is stuck on Loading. I've tried using my laptop (Chrome) and my phone and neither have been successful. I am logged in in both instances. Link to comment Share on other sites More sharing options...
Eric Posted August 9, 2023 Author Clone Share Posted August 9, 2023 2 hours ago, Princess Toad said: Mine is stuck on Loading. I've tried using my laptop (Chrome) and my phone and neither have been successful. I am logged in in both instances. You should be fixed! Link to comment Share on other sites More sharing options...
jondhl Posted August 9, 2023 Clone Share Posted August 9, 2023 (edited) im on chrome and mine are stuck loading but i can get to them on the og site with no problems just the new site has issues. Edited August 9, 2023 by jondhl (see edit history) Link to comment Share on other sites More sharing options...
Eric Posted August 9, 2023 Author Clone Share Posted August 9, 2023 9 hours ago, jondhl said: im on chrome and mine are stuck loading but i can get to them on the og site with no problems just the new site has issues. Try clearing the cache on your browser and signing in again. I'm able to see yours when impersonating you (on Chrome). Link to comment Share on other sites More sharing options...
Princess Toad Posted August 9, 2023 Clone Share Posted August 9, 2023 14 hours ago, Eric said: You should be fixed! Thank you! It works now. Link to comment Share on other sites More sharing options...
jondhl Posted August 9, 2023 Clone Share Posted August 9, 2023 4 hours ago, Eric said: Try clearing the cache on your browser and signing in again. I'm able to see yours when impersonating you (on Chrome). tried on firefox logging in i logged in but sheets still loading i try not to reset cache to often cause it always removes my passwords. Link to comment Share on other sites More sharing options...
Eric Posted August 9, 2023 Author Clone Share Posted August 9, 2023 4 hours ago, jondhl said: tried on firefox logging in i logged in but sheets still loading i try not to reset cache to often cause it always removes my passwords. If you can post a screenshot of what you're seeing in the support topic you opened, we'll be able to troubleshoot this further. Link to comment Share on other sites More sharing options...
Eric Posted August 9, 2023 Author Clone Share Posted August 9, 2023 On 8/7/2023 at 11:43 PM, DamonofSpades said: Sheets aren't loading! I'm using microsoft edge and I have logged in. Sorry I missed answering your post earlier. Are you seeing a stuck Loading screen, or flashing/cycling page issues? Link to comment Share on other sites More sharing options...
jondhl Posted August 9, 2023 Clone Share Posted August 9, 2023 3 hours ago, Eric said: If you can post a screenshot of what you're seeing in the support topic you opened, we'll be able to troubleshoot this further. i tried screen shotting but whats happening is the sheets i can see them there but the screen is continously flashing and reloading them. Link to comment Share on other sites More sharing options...
Eric Posted August 9, 2023 Author Clone Share Posted August 9, 2023 18 minutes ago, jondhl said: i tried screen shotting but whats happening is the sheets i can see them there but the screen is continously flashing and reloading them. OK. Is the URL address switching back and forth between two things? Knowing what those are, even approximately, will help. A screen recording would be even better, if it can be managed. Link to comment Share on other sites More sharing options...
jondhl Posted August 10, 2023 Clone Share Posted August 10, 2023 8 minutes ago, Eric said: OK. Is the URL address switching back and forth between two things? Knowing what those are, even approximately, will help. A screen recording would be even better, if it can be managed. VID_20230809_190245.mp4 Link to comment Share on other sites More sharing options...
Eric Posted August 10, 2023 Author Clone Share Posted August 10, 2023 Really need the url bar in the recording so I can see what the address is going between. I'm somewhat confident I'm in the right area of the code, but this will be a lot faster if I know that it's between steps 2 and 3, 3 and 4, etc. Link to comment Share on other sites More sharing options...
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